4/2/2023 0 Comments Busboy work![]() It's rumored that Henry Ford said “If I had asked people what they wanted, they would have said faster horses.” Understanding what people are and are not saying (read between the lines) and what they truly need is critical, then being able to communicate with your customers what's going on in the process, solution, etc. Knowing what your customer wants and what they need are two distinct thought processes that generally run hand-in-hand, but it's not always the case. ![]() People have emotions and motives unknown to us. That sounds elementary, but it's easy to forget when working in the business world. Always remember that customers are people as well. This skill goes hand in hand with communication. It's true, often, customers perceive that they're correct however, they don't always have the facts you have. I do not agree with that blanket statement. In the restaurant world, they teach you that "the customer is always right". You might not have customers in the literal sense of the word, but everyone you deal with is a customer of your product. The quicker you can learn and hone this skill, the more you will see an improvement in your career opportunities. You will have many types of conversations in your career that pull you outside of your comfort zone: missed deadlines, upset customer(s), firing/being fired, and so on. Know there's a time and a place to discuss items as well as ways to deliver messages.Ensure that when you're communicating, you're doing so with purpose don't talk just to hear yourself talk.Not all communication is verbal be aware of non-verbal cues like posture, facial features, and body language.Communication is a two-way street if you talk and don't listen, you're not communicating You have two ears and one mouth, listen twice as hard as you speak.There are many aspects to communication and I'm not an expert in all the concepts or theories, but here are things you should focus on when communicating: Knowing how to get your message across to the recipient is first and foremost the most critical transferable skill you can have. If you only take one thing away from this post, please, let it be this. They do, however, provide a way to help you differentiate yourself from your peers and potential competitors. Note that these examples don't necessarily guarantee success or supersede any requirements for job positions. My goal is to use some personal examples to give you an idea as to how you can apply these concepts in your personal and professional lives. ![]()
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